Refund Policy
Last updated: 2026-02-11
We want NurYzo to be genuinely useful. If it is not, we will make it right — subject to the rules below.
1. EU 14-day cooling-off period
If you are a consumer in the EU, you have a statutory right to cancel your subscription within 14 days of the initial purchase and receive a full refund — provided you have not yet used the AI credits included in the plan. Contact us at contact@nuryzo.com within 14 days.
2. Recurring subscriptions
You can cancel your subscription at any time from your billing dashboard. Your paid access continues until the end of the current billing cycle; we do not pro-rate the remaining days.
3. Top-up credits
Top-up credit packs are consumed on a first-in, first-out basis. Consumed credits are non-refundable. Unused credits from a top-up pack are refundable within 30 days of purchase, less any credits consumed at their unit price.
4. Failed AI generations
If an AI generation clearly fails (empty response, upstream API error, timeout) we automatically re-credit the consumed amount to your balance. If you notice a failure that was NOT auto-refunded, email us with the timestamp and we will investigate within 3 business days.
5. Chargebacks
Please contact us before filing a chargeback — most issues are faster to resolve directly. Unresolved fraudulent chargebacks may result in account suspension.
6. How to request a refund
- Email us from the address on your account.
- Include the subject “Refund request — [your email]”.
- State the reason briefly.
- We will reply within 3 business days.
7. Contact
Any billing question? Email contact@nuryzo.com.
